This Privacy Policy describes how RenovaHaus ("we", "us", or "our") collects, uses, and shares information about you when you visit renovaha.us, contact us through our website or social platforms, or otherwise interact with our renovation services. We are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA), the Florida Digital Bill of Rights, and other federal, state, and local privacy laws that apply to our business.
By submitting a contact form, lead form, or message to us through any of our channels, you consent to being contacted by phone, SMS, email, WhatsApp, or Messenger about your renovation inquiry.
1. Information We Collect
We collect only the information you voluntarily give us:
- Contact details: your name, phone number, and email address.
- Location details: the city, neighborhood, or address of the home where the renovation work would take place.
- Project information: the type of project you're interested in (such as bathroom, kitchen, flooring, or full home renovation), budget range, timeline, and any other project details you choose to share.
- Photos and media: photos, videos, or other files you voluntarily send us of the space you'd like renovated.
- Communications: the content of messages you send us through phone calls, SMS, WhatsApp, Messenger, email, or our website's contact form.
We do not run analytics, advertising pixels, or other automated tracking technologies on our website. We do not build profiles of your browsing activity, and we do not place advertising cookies on your device.
2. How We Collect Your Information
We receive your information only through the following channels:
- Lead forms on Meta platforms (Facebook and Instagram), including Instant Forms attached to our ads.
- Click-to-Messenger and Click-to-WhatsApp ads, where you start a conversation with us directly from an ad.
- The contact form on our website at renovaha.us.
- Direct messages, calls, texts, and emails you initiate with us.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and contact you about your project by phone, SMS, email, WhatsApp, or Messenger.
- Prepare and send you renovation quotes and estimates.
- Schedule in-home consultations and site visits.
- Provide, deliver, and manage the renovation services you request.
- Send service-related updates and project communications.
- Maintain records for accounting, warranty, and legal compliance purposes.
- Protect against fraud, enforce our terms, and comply with our legal obligations.
4. How We Share Your Information
We do not sell your personal information. We share your information only as described below:
- Third-party sales and calling partner: we work with a trusted third-party calling and sales partner who may contact leads on our behalf to qualify your inquiry, schedule appointments, and coordinate your project. This partner is contractually required to use your information only to provide services for us and to protect it appropriately.
- Meta Platforms (Facebook, Instagram, Messenger, WhatsApp): when you submit a lead form on Facebook or Instagram, or message us through Messenger or WhatsApp, Meta processes that information as part of delivering its platform. Meta's handling of your data is governed by Meta's own privacy policy. We do not share data with Meta separately, and we do not run the Meta Pixel or Conversions API on our website.
- Service providers: companies that help us run our business — such as our hosting provider, CRM, scheduling tools, and email and SMS providers — may process your information solely on our behalf and under contractual confidentiality obligations.
- Subcontractors and trade partners: if you become a customer, we may share project-related details (such as your address and scope of work) with the licensed subcontractors and suppliers needed to complete your renovation.
- Legal and safety: we may disclose information when required to comply with a law, subpoena, or court order, to protect our rights, or to prevent fraud or harm.
- Business transfers: if our business is sold, merged, or reorganized, your information may be transferred to the successor entity as part of that transaction.
5. Cookies and Tracking Technologies
Our website does not use advertising or analytics cookies, the Meta Pixel, or other tracking technologies. The only cookies that may be set are strictly necessary cookies required for basic site functionality.
When you interact with our ads or accounts on Facebook, Instagram, Messenger, or WhatsApp, those platforms apply their own cookies and tracking technologies under Meta's privacy policy — outside of our control.
6. Data Retention
We keep lead and customer information only for as long as it's needed for the purposes described in this policy. In general:
- Lead inquiries (people who contacted us but did not become customers): kept for up to 24 months from your last interaction, then deleted or anonymized.
- Customer records (including project files, contracts, and photos): kept for up to 7 years after project completion to support warranties, tax requirements, and potential legal claims.
You can ask us to delete your information sooner — see Section 7.
7. Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to fix information that is inaccurate or incomplete.
- Deletion: ask us to delete your personal information, subject to limited legal exceptions.
- Opt out of contact: tell us to stop contacting you by phone, SMS, email, WhatsApp, or Messenger at any time. Reply STOP to any text message to opt out of SMS, or use the unsubscribe link in any marketing email.
- Withdraw consent: where we rely on your consent to process your data, you may withdraw that consent at any time.
We will not discriminate against you for exercising any of these rights.
8. How to Contact Us
To exercise any of the rights above, ask a question about this policy, or request that we stop contacting you, please reach out:
- Phone: +1 (754) 290-7172
- WhatsApp: Send us a message on WhatsApp
We'll respond to verifiable requests within the time required by applicable law (typically 30–45 days). To protect your information, we may need to verify your identity before we can act on your request.
9. Children's Privacy
Our services are intended for homeowners and property owners aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last Updated" date at the top of this page. Significant changes will be communicated through a notice on our website. Your continued use of our services after an update means you accept the revised policy.
11. Compliance
RenovaHaus complies with applicable U.S. federal and state data protection laws, the Telephone Consumer Protection Act (TCPA) for phone and SMS outreach, the CAN-SPAM Act for email, and Meta's Platform Terms and Advertising Standards for lead forms and ads run on Meta platforms. If you believe we have not complied with this policy or applicable law, please contact us first so we can try to resolve the issue.